Our Enquiry Case was created on 19th May 2020, it is now 31st August 2020. Integrate. Rarer than Nessie, rarer than unicorns. If I had been notified of this at the o set I would have used a different service. Parcel 2 Go policy clearly states that enquiries of this nature ought to be completed within 7-14 business days. Jenny sorted it out, well done and thank you . I found out through the recepient. Getting Started. They lost the items then found 3 out of 4 . Are you looking for a parcel delivery alternative? 2 of my emails had been completely ignored and they deemed the case closed. On Tuesday my package was collected and today (3 days after) arrived to Venzone/Italy. Did you parcel arrive undamaged? Now they refuse to refund me. Parcelforce then applies the wrong label (I understand this is not P2GO fault). There are currently 82 customer review posted about Parcel2Go. No negatives at all. Unfortunately, this parcel, only spent a couple of hours in the operations center and was then sent back to me regardless of the fact that I had told them multiple times to not do this! We went back and forth for a bit, then another person took over, I emailed him, he ignored me, he emailed me back the next day, stating things I already emailed him with previously, confirming. I didn't even get the chance to set it to be delivered to the nearest parcel shop. Audrey Price. P2G is a time bond services .At least in my point of views. Private number, I couldn't ring back. I did it. please DO NOT use parcel2go service.. they are good at destroying packages.. no customer service, no contact number or email or no procedure to complaint. I checked the other parcel, same message 'rtn to sender'. Good service, very reasonable rates. Thank you, Apologies again for the inconvenience caused here. Set rules for items you regularly send, including your preferred courier and delivery speed. For example, if you want to import all of your eBay items and send them with a particular service, simply set the condition and choose the action. Parcel2go wasted my time. The recipient is frustrated and disappointed. Smart Send also saves time by importing item details and delivery addresses from e-commerce channels - rather than having to type these in manually, and the Smart Send service is free to use. This parcel had only just arrived in the operations center for a name change that same morning. Price was a fraction of what it would be via PF website. It looks like I Paid and posted a parcel to my own address. When I asked for a refund, I was told that I need to wait just like all their other customers, for my package to arrive, before I can claim a refund. Overall communication was terrible! After that the parcel was delivered surprisingly quickly with no further issues which I was very impressed with. So the new operator updated this for me and I received another confirmation email, stating that I will be contacted with further details soon. Import and manage orders from all the channels you sell on, including eBay, Amazon and Shopify. There has been no communication from Parcel2go, it is impossible to talk to a person on the phone. Somewhere potentially cheaper that will provide the best available price when sending a parcel? Fortunately, they managed to stop one package and it went to have it's address changed, supposedly. They simply stuck a sticker with the original name, beside the previous sticker! Customer services were very pleasant and I was also contacted by a second person regarding the 1 star review. Thank you so much to P2G and DPD. They went against their own regulations and decided to send my packages back. I lost £400 worth Macbook Pro and the entire data - worth 200GB files, documents, photos etc. On the 31st of July I sent two parcels. The next morning I wake up to a distraught text from one of the recepients who had checked the tracking only to find that the parcel was being 'rtn to sender'. I will dont give a star. Parcel2Go aim to provide a parcel service for customers that is quick, easy and hassle free. We attach there shipping labels to the box. Get Started Today. On average, they received a star-grading of 3.4/10, with 24% of the reviewers indicating that they would buy from the brand again. Just pay the extra and go direct to a courier. Parcel2GO's costumer service was awful. Horrible! Here's what you'll get when you sign up. The chat ended. Create Your Account. I contacted them again. Reviews, complaints and customer experiences (82). Despite contacting them only a couple of hours after discovering the address issue, they decided that I wasn't worthy enough to be granted with their '3 redelivery attempts and 10 day waiting regulations'. Go to a proper courier, or better still get a price from Parcel2Go and then go direct to the courier they are booking on behalf of! Otherwise perfect service and only cost £85 plus full insurance amount, which was optional. Using Smart Send. Simply two time I have used this P2G for gift delivery to my wife.They have done good job as this was time bond and was on right time. I used parcel2go and my Macbook nowhere trace it .. Don't use this company. I sent two packages to Germany, they arrived within 4 days I was so pleasantly surprised. The courier parcel got stuck in a hub for 14 days and suddenly came back to me. booked the service in 28th of June to send a parcel to my eBay customer with signed delivery, Parcel2Go wasted my time for a month before they eventually admitted that they have lost my parcel which was worth over £60. It’s a modern “theft”. 2 weeks later and multiple conversations later and the parcel to go team are still asking me the same questions on live chat, still have no idea what I am talking about and cant grasp the concept of what I am saying as there system says the parcel has been delivered. Emily Parcel2go … Look for a marketplace item, a weight or an item name. My parcel is still stuck in India and i was been misguided from past 7 days.i have all the chat history and i can prove how badly i was been misguided. Read customer reviews about their delivery service, courier service and import services for parcels. It puts you in control of all your shipping across multiple platforms - and it's absolutely FREE! From now on I am using Father Christmas and his reindeer for my parcels, he is guaranteed at least once a year. While I was in the bathroom. The package spent over 24 hours at the operation center, undergoing a name change. I sent my daughter her birthday presents via them using guaranteed next day delivery, she was isolating at university and needed cheering up! But be sure to check out our customer reviews with Parcel2Go for real experiences with this company. I always take a photo of my items before sending incase of mishaps! I have only had one broken item in a number of years and was fully refunded when I emailed photo of the packaging. generall very good but thats nothing to deal with them as its just compare web site preffer to deal dith courier direct prices are tha same if something goes wrong u have to go through them and ita take long item lost and its 2 month im waiting for item or compensation just wasting tim really !!!!! If parcel2go called themselves a charity I would donate, but be professional and do what your terms and conditions say. I informed them that I do not have the time to wait for a call, thus, I was assured it would take no longer than 2 hours. And eventually, almost 3 hours later, I reviewed a call. Excellent customer service regarding some queries, Tash, was very helpful and informative. You then print out the address labels and off it goes. Automatically mark your eBay listing as 'Dispatched' when you book your delivery. They said I should write to the investigation team (no phone provided only emails). I'm very pleased with the service indeed. The booking was easy to do, website clear to follow and labels came through quickly for me to print. They should have kept the package on site for 10 days and attempted redelivery 3 times. I booked a parcel to return some incorrect goods to China. So the moral of the story is just get an actual account with a supplier like UPS or DHL and pay the extra as it is simply not worth it to deal with amateur companies like this who obviously give there staff zero training and when there are any issues are totally useless. Share. Fortunately, they had enough brain to contact me via email. Thank you for taking the time to leave a review. How great. Absolute joke, still waiting. I've never written a review in my life, but I've just been ripped off big time. Tailor your preferences for each item you send with Rule Manager. what will that do? Using Smart Send couldn't be any easier, to get started all you'll need is a registered Parcel2Go account, a Marketplace account and sold items. Leave a rating and review to tell us more about this company and help others decide whether to use the Parcel2Go service or not. You must have a registered P2G account to use Smart Send. Add funds to your Parcel2Go.com account to get 2% extra whenever you add £100 or more. My parcel is still at my house. Save time by importing item details and delivery addresses from e-commerce channels, that you'd otherwise have to input manually. They offer customers among the most competitive parcel delivery prices on the market, and aim to secure deals with high-profile global suppliers on express and next-day delivery services UK wide. Now if I could just do something as simple as send you a picture on the live chat since this is 2020 and not bare basic communication then this whole debacle would have been addressed in the first 5 minutes.

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