Reply. Please visit the Post Office website. Share your feedback. There is a detailed process in place for dealing with customer complaints. Improving our performance in quality of service and improved customer satisfaction is key to the sustainability of our business. Very quick at leaving that note saying you have to pick up from the depot, which is only open at obscure hours. Filter by: Filter by: Customer 1 review. This company wont last. See business transparency Write a review Write a review Reviews 72,162 Write a review. Very happy, very easy to understand form. I'm so disappointed in his attitude and not understanding the magnitude of what he did. I had a delivery for a laptop due this morning. Registered office: 100 Victoria Embankment. Whatever the size of your business, see our business services and prices for sending parcels and letters, My tracking message says it's been delivered but it hasn't been. Do not understand why they send stamps and collectors cards out in an ordinary envelope marked "do not bend" . Very unimpressed that they are happy to employ perverts and not deal with the issue. Posted. Royal Mail consultations and notifications, Our published regulatory financial statements, Embedding CR into our supplier categories. If you have a tracking number then you should also provide this. Royal Mail plc is registered in England and Wales. Simple and easy process to follow and it was all set up in under 10 minutes for a whole year. Rubbishhhhhhhhhh. We've been delivering mail in the UK for over 500 years. Compare prices for posting in the UK and abroad, buy stamps and redirect your mail if you move house. We have a unique heritage, and are proud of our 500 years of public service. Cookies Policy. Email: press.office@royalmail.com. Customer 3 reviews. I have been using Royal Mail for my parcel deliveries for several years. More of this later. The best part is notification email when order is delivered while you are at work. 242.20 I reported this to royal mail and I was fobbed off. This allowed us to escalate the complaint to the regulator, PostComm. Cookies are small text files stored by your device when you access most websites on the internet. We continually invest in innovative technologies that support our strategic priorities. Read 1 more review about Royal Mail Only the latest review will count in the company's TrustScore Pete 5 reviews. Trust Royal Mail to send your letters and parcels. These targets are directly linked to performance bonuses to ensure that customer complaint levels are regularly checked and addressed throughout the year. Home; Current page: Compliments form Royal Mail primary footer personal. Analysing data provided by Royal Mail itself, British online marketplace OnBuy.com has weighed up the figures to discover the number of complaints and amount of compensation that had been paid out for different issues regarding their service in the financial year of 2017/18. Their online & digital services have improved. Click for more info on coronavirus. www.royal mail.com. Useful. Out of the hundreds and hundreds of parcels I send via them I have had 3 go missing. They should be sent out in a more robust envelope or have a cardboard insert to protect the items. All good, labels came the second day. Had trouble entering details of occupantsOnly got it to work when I removed my wife’s details, Happy with website quite easy to use and now we have peice of mind on our move to France Thank you. I ordered it.It got delivered so quick.I am always amazed how everything is so efficient and pleased with your delivery service. And we strive to be more open and responsive to our customers’ needs. Will be happy to use it again for ordering post stamps . Excellent service. We are focused on addressing the root cause of customer complaints and we are working with our customers to identify the top five areas that account for around 70 per cent of all customer complaints – Redirections, misdeliveries, “Something for You” cards, Redeliveries and proof of delivery. I usually use them for my smaller parcels and large letter size deliveries. Choose which contact method you prefer and then outline your complaint to Royal Mail. Share the details with us and we'll make sure your compliment gets back to the right person or team. To be worse then Hermes, Yodel is a big achievement. Share. I told him off for it but he didn't seem to care at all. I dont have a printer so posting was out of the question and the document cant be converted so you can fill it in online.... so basically they are making it impossible to to stop it... to all the company's still using leaflet distribution no one actually reads what you send it goes straight in the bin stop wasting your time and money. Makes it way much easier for consumers & reducing admin / paperwork at walk-ins. 4.2. www.royal mail.com. The process is transparent and we publish the details each year in our annual report. Lost mail, lost larcels, paying for next day delivery, they don’t deliver nothing. Royal Mail PLC (RMG) Written confirmation arrived in less than 48 hours too. A royal mail post man stole my underwear. GBX 10/10. The driver came and left the package outside my door in plain view for thieves and everyone else to see. While Royal Mail manages the largest programme of transformation in the UK, our customers, rightly, expect us to keep our basic service promises – collecting and delivering on time and meeting and anticipating customers’ needs. Breadcrumb. As the Universal Service Provider, we are regulated against a number of conditions by Ofcom, Our Press Office offers a 24 hours service to journalists. Write a review. Visit this website www.royal mail.com. Don’t use these muppets to send something. While Royal Mail manages the largest programme of transformation in the UK, our customers, rightly, expect us to keep our basic service promises – collecting and delivering on time and meeting and anticipating customers’ needs. If customers are unhappy with their experience, they can register a complaint with us. Cookie Category Details ; Strictly necessary: Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. I have been compensated for these losses and in without fuss too (bonus!). All the Royal Mail complaints contact information can be found on this page. Lon. Very average company. Royal Mail styleguide. Buy postage now with Click & Drop or the Royal Mail app. We work hard to provide customers with a reliable and consistent service at all times. Your complaint must include your full name, address, contact number, e-mail address, and details of the situation. We work hard to provide customers with a reliable and consistent service at all times. We also strive to be more open and responsive to our customers’ needs.

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